Shipping Policy

At Glow-ex, we are committed to delivering your order safely, quickly, and with complete discretion.

Order Processing

All orders are processed within one to two business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

Delivery times may vary depending on your location. Most orders are delivered within three to five business days after dispatch. Please note that delays may occasionally occur due to courier services, weather conditions, or unforeseen circumstances.

Discreet Packaging

Your privacy is our top priority. All Glow-ex orders are shipped in plain, unbranded packaging with no indication of the contents inside.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation message with tracking details so you can monitor your delivery.

Delivery Responsibility

Please ensure that the shipping address provided at checkout is accurate and complete. Glow-ex is not responsible for delays or non delivery caused by incorrect address details.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact our support team within forty eight hours of delivery so we can assist you promptly.

Contact Us

If you have any questions regarding shipping or delivery, feel free to contact us through our support page. We are always here to help.