Returns & Exchanges

At Glow-ex, your safety and satisfaction are important to us. Due to the personal and hygienic nature of our products, opened or used items cannot be returned or exchanged.

Eligible Returns

We accept returns only if:

• You received a damaged product
• You received the wrong item
• The product was expired at the time of delivery

Products must remain unopened, unused, and in their original packaging to be eligible.

How to Request a Return

If your order qualifies, contact our support team within 48 hours of delivery with your order number and photos of the product. Our team will review and guide you through the process.

Refunds & Exchanges

Approved returns will be replaced or refunded to the original payment method. Please allow a few business days for the refund to appear.

Non-Returnable Items

• Opened or used products
• Products reported after 48 hours of delivery

Contact Us

For any questions about returns, reach out via our support page. We are here to ensure your experience with Glow-ex is safe, trustworthy, and seamless.